How to Get a Room Upgrade
One might think that all rooms in a hotel are fairly standard, save ,of course, for hotels that have suites. Not so. For instance, rooms in a corner are usually slightly larger and may have more windows or a wrap-around balcony for an enhanced view. So how does one go about getting one for the same price as a standard room?
1) Ask for one – This may sound screamingly obvious, but travelers so often take whatever is given to them and never raise a question.
2) Answer the phone – Most properly run hotels will call a newly checked in guest within 15 minutes of arrival to enquire if everything is satisfactory. It is perfectly within one’s rights to say, “I’m disappointed. I thought the room was larger from the photographs on your web site. Do you have anything a bit bigger?” Or perhaps ask for one with a desk, comfortable chair, larger TV, whatever! The goal is to move up to a corporate or business class room. The hotel does not want someone checking out immediately and risking losing revenue.
3) Mention affiliations – If the guest is a member of a large business, service club, or even the Auto Club, he or she may be entitled to a free upgrade. That also may be true for members of a hotel chain’s Loyalty program.
4) Arrive early – Except in very small hotels, room assignments are usually made by computer in the order of arrival. If one does not check in until say there are only five vacant rooms left, there is not much the desk clerks can do about it.
5) Be specific as to needs – If a guest does not want to be by the ice machine, elevator, or hallway doors, speak up! And do ask if there are any corner rooms available. Hotels want to accommodate all reasonable requests because they want return visits and referrals.
Have a wonderful stay!