You may have a great Dr. They may have a great office location and staff. But in order for you to get great service you have to make a good impression on the person paid the least, the lady at the front desk. This is true for all Doctor and Dentist offices. The person at the front desk may get paid the least, but, they have a lot of power at their disposal.
The front desk person can get you the appointment you want at the time you want it. She can make an exception and get your kids in the same day when they are very ill. She can even let you pay your co-pay later if she feels like it. However, in order for you to have access to these awesome gifts she has to like you.
Getting her to like you is easy; you just have to be nice. America has developed into a very rude society, but, having manners counts for a lot with her. Remember, she is the underpaid guard at the front. Smile and remember her name when you come in. Offer to make your co-payment before she asks for it. These things make her job easier. Say and write your name clearly, half of her job is deciphering handwriting correctly. It also makes you easier for her to remember you. When you call on the phone and she answers remember her name and greet her before you ask for what you want. When you leave the office stop at her desk and say thank you and goodbye. How many people just walk out without a backwards glance? Be the one that stands out and the next time you come in she will remember you.
Many receptionists are protective of their Doctors. They see them at the end of the day when they are exhausted from caring for people and being upbeat all day. Especially if that Doctor also happens to be a good employer they will protect him or her because they are being well cared for in return. That means that if you are the cranky patient who is rude on the phone they will push you to the least accommodating appointment time. She will make you sit for longer in the waiting room instead of putting your chart up immediately. She will also put your refill request on the stack of papers to be signed instead of walking it to the Doctor for a signature. She is still doing her job. You may suspect something but can accuse nothing because you, the patient, have no proof.
We all want good treatment and care, and a visit to the Doctor does not have to make us cringe. Making a friend of the front desk isn’t hard, and it will make your next visit a much easier and better experience.